Order Processing

• All orders are processed within 1–3 business days after your purchase is completed.
  
• You will receive an email confirmation once your order has been dispatched.
  

Shipping Times

Standard Shipping to the United Kingdom

• Estimated delivery time: 7–12 business days
  Please note: While most customers receive their order within the estimated timeframe, delivery may occasionally be affected by customs processing, carrier delays, or seasonal demand.
  

Shipping Costs

• Shipping fees are calculated at checkout based on your location and the product ordered.
  
• Free-shipping promotions may apply during special offers.
  

Tracking Information

• A tracking number will be emailed to you once your order has shipped.
  
• Tracking updates may take 1–4 days to appear, depending on the carrier’s processing time.
  

 

Delays & External Factors

We cannot be held responsible for delays caused by:

• Customs checks
  
• Local postal disruptions
  
• Weather conditions
  
• High-volume seasons (e.g., Christmas)
  

If your order is taking longer than expected, feel free to contact us and we will help track the shipment.

Lost or Missing Packages

• If your package has not arrived within 20 business days, please reach out to us.
  
• We will investigate with the carrier or fulfilment partner and arrange a replacement or refund where applicable.
  

Incorrect Address Policy

• Please ensure your shipping address is correct at checkout.
  
• We cannot guarantee replacements or refunds for orders shipped to incorrect or incomplete addresses provided by the customer.
  

Contact Us

For any concerns or questions about your shipment, contact us at support@frattella.com.