Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What are the care instructions for my jewellery pieces?

To keep your jewellery looking its best, we recommend avoiding exposure to harsh chemicals, perfumes, and lotions. When not wearing your jewellery, store it in a soft pouch or jewellery box to prevent scratching and tangling. Regularly clean your jewellery with a soft cloth to maintain its shine.

Are your materials ethically sourced?

Yes, we are committed to ethical practices. We source our materials from reputable suppliers who adhere to responsible and sustainable standards. Our gemstones and metals are traceable, ensuring they meet high ethical and environmental standards.

Can I request a custom design or personalized piece?

Absolutely! We offer customization services, allowing you to create a unique piece that reflects your style and preferences. Our expert designers will work closely with you to bring your vision to life, ensuring that your jewellery holds sentimental value.

Do you offer resizing or repair services for jewellery?

No, we do not provide resizing and repair services for our jewellery pieces.

What is your return and exchange policy?

Please see our Returns policy.

Didn't find what you were looking for? Feel free to contact us at any time.